Return and Refund Policy

At ClothKavyaa, we are committed to delivering high-quality products that meet your expectations. However, in the rare event that you receive a damaged product, we do provide a return facility under the following terms and conditions:

Return Eligibility:

• Returns are only accepted if the product is received in a damaged condition.

• We do not accept returns for reasons such as change of mind, size issues (please refer to size charts), or dissatisfaction with the color/design unless the product is defective.

Return Procedure:

• To initiate a return, the customer must record a clear unboxing video from the moment the package is opened.

• The video should clearly show the packaging, the process of unboxing, and the damaged area of the product.

• The video must be uncut and unedited to serve as valid proof of damage during delivery.

Timeframe:

• The return request along with the video must be submitted to our customer service team within 24 hours of receiving the product.

Return Approval:

• Once we review the video and verify the claim, we will guide you through the return process.

Refund Policy:

• We do not provide refunds under any circumstances.

• Upon verification of the damage, customers will receive either a replacement of the same product or store credit for future purchases.

• No cash or online refunds will be processed.